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Technical Support

Technical Support

Thank you for choosing ONTIME to be your EAS anti-shoplifting products supplier - we hope you found our products and services comfortable and pleasant and we’ll soon have the pleasure to welcome your business again.

By giving us your comments on our ONTIME Customer Opinion Survey, you will help us to make sure that we're living up to the ONTIME promise. We hope that you can spare a few minutes to fill out this form every a half year's business running with us.

Once again. Thank you for your time and have an excellent onward business!

Box Wrap

AS1001

AS1002

AS1008

Cable Lock

AS1009

AS1010

Alarming Pin

AS1012

AS1017

Hard Tag

Hard Tag

Detacher

DT4021

Optical Tag

OP3801O/P3802

Safer

SF5019

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  • The ONTIME senior management teams have started to build a culture valueing complaints and recognising the importance of managing them well.
  • Customer complaints are an indicator of areas of the business that are not operating satisfactorily for our customers. We view it as a source of rich customer feedback and in opportunity to identify how to improve performance.
  • Handling customer complaints is not just about processes and time limits. It is also about the culture within ONTIME Electronic and the behaviours and attitudes of our staff when receiving complaints and deciding what actions to take.